Unknown layout

Applies to: NeoPack/Professional, PackBuilder, OutPost, NeoPack/Plus

Occasionally the user may notice blank pages in the print queue with the caption "unknown layout" as in the example below.

Figure 1: The print queue showing unknown layouts

The most common cause of this error is the program can no longer find the templates ordered. Check the template paths as defined in File>Options>Paths>Design files (tnj files) or tsAdministrator>Paths>Templates (Version 4 SQL jobs). Also check the templates themselves have not been moved, deleted or renamed.

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