Digital Upload Issue

scott's Avatar


27 Oct, 2016 10:57 PM

We have a "preorder" where the parent ordered a digital file, but the kid was absent on portrait day. Now our fulfill digital delivery queue is backed up and not sending any additional files as it is trying to render an image that isn't there. How can we skip this file, or delete it?



  1. 1 Posted by scott on 31 Oct, 2016 06:20 PM

    scott's Avatar

    Are there any work arounds for this? We are having customers calling because our digital file uploads are stuck and we can't skip a file.



  2. Support Staff 2 Posted by Dino Apolito on 31 Oct, 2016 08:02 PM

    Dino Apolito's Avatar

    Scott email me teamviewer details and I'll clear it for you.

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