Backgrounds With Pre-Orders

Brandon - District Photo's Avatar

Brandon - District Photo

12 Aug, 2016 02:08 PM

Is there a fix, new method, or work around for selecting green screen backgrounds with pre-ordering yet? The only thing I can think of is using items as backgrounds.

  1. Support Staff 1 Posted by Dino Apolito on 14 Aug, 2016 03:36 AM

    Dino Apolito's Avatar

    The latest updates fixed the problem when downloading pre-orders with

    What specifically are you referring to?

  2. 2 Posted by Brandon - Distr... on 15 Aug, 2016 10:23 AM

    Brandon - District Photo's Avatar

    Is there a separate process from online post-orders because I haven't been able to get a background selection for pre-ordering.

  3. 3 Posted by Brandon - Distr... on 15 Aug, 2016 12:31 PM

    Brandon - District Photo's Avatar

    And just to be clear, I'm talking about pre-ordering using the Identify feature.

  4. 4 Posted by Brandon - Distr... on 15 Aug, 2016 05:32 PM

    Brandon - District Photo's Avatar

    This comment was split into a new private discussion: Item Backgrounds


    I setup a background selection package with items, it's all working correctly, but where are you extracting the codes from?

  5. Support Staff 5 Posted by Dino Apolito on 15 Aug, 2016 11:59 PM

    Dino Apolito's Avatar

    OK, the background selection film strip is only available when images
    are available, which they aren't with Identify Ordering.

    If you don't have images then the only way to select backgrounds is with
    items as has been discussed.

    If you do have images and use the pre-orders method the products appear
    in the queue with the ordered background.

    We hope to have background selecting without images in the future.

    Hope this helps clarify

  6. 6 Posted by Brandon - Distr... on 16 Aug, 2016 11:53 AM

    Brandon - District Photo's Avatar

    Thanks for the clarification. That was my fear after all of my testing yesterday.

    Anyway, I still need a work around as we have to move forward with this pre-order method. I thought I had a decent solution with the background selection package, but there's no place anywhere in the database that tells me the item-key for an online pre-order. And without that, I'm pretty much dead in the water. Is this the case?

    My other solution is like I said originally, to use backgrounds as items for each product in a package, but that gets really messy for a lot of reasons.

  7. Support Staff 7 Posted by Dino Apolito on 18 Aug, 2016 04:51 AM

    Dino Apolito's Avatar

    Brandon the latest tsPortal has an online orders report (job specific) which includes the product options ( as opposed to package options). Is that what you need?

    To clarify, scanning an item for paper order applies to the package - yes? This appears in timestone:orderitems.

    Selecting an item in IOS applies to the product as packages can have multiple products. This appears in timestone:ordercomponents.

    I've attached an example of the exported report out of tsPortal

  8. 8 Posted by Brandon - Distr... on 18 Aug, 2016 10:16 AM

    Brandon - District Photo's Avatar

    Yes, Dino, that should be exactly what I need. We'll need to set something up to get the latest tsPortal.

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