Service Unavailable

scott's Avatar


05 Aug, 2016 08:49 PM

We are currently getting a Service Unavailable HTTP Error 503 notice when we go to our site. Is the US server down currently, or is something else potentially wrong on our side? Everything appears to be pointed to the correct DNS still. Our address is

Let me know if any other information is needed to assist.



  1. Support Staff 1 Posted by Dino Apolito on 05 Aug, 2016 11:36 PM

    Dino Apolito's Avatar


    It looks like the problem is caused by the package "Secondary Team - 8x10".

    Have a look now (I've restarted the site). The package does not render.
    This in itself is not initially a problem but after several failed
    attempts trying to draw this package (such as many customers hitting it
    in a row or the same customer going back and forth to a view showing
    this package) the site will crash.

    As far as I can see the package does not have a product assigned to it.
    This is why it can't draw it. So have a look at this offer in tsAdmin
    and please assign a product to this package then refresh the offer in
    tsIOS. Make sure you refresh for any other jobs using this offer as well.



  2. 2 Posted by scott on 08 Aug, 2016 06:40 PM

    scott's Avatar


    I'm back in the office and the site appears to be down again and I can't get into tsiOS to update the jobs. There is a Secondary Team product, we just updated some of the offers last week and removed that product from a couple of offers, and probably didn't update the iOS. I'm not sure if that caused it or not, but if you could reset the site I can log in and update all of our jobs.

    Sorry for the confusion, still trying to learn the software on our end.


    Scott A. Westover
    Nevada School & Sport Photography
    (775) 852.0784<>

  3. Support Staff 3 Posted by Dino Apolito on 08 Aug, 2016 11:08 PM

    Dino Apolito's Avatar

    Restarted again now

  4. 4 Posted by scott on 09 Aug, 2016 01:47 AM

    scott's Avatar

    finally got a chance to update it. Everything should be running fine now. Sorry for the hassle.


  5. Tommi Jonasson closed this discussion on 10 Aug, 2016 12:25 PM.

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