Cannot refresh- Server error

rickm's Avatar

rickm

12 Jul, 2016 04:48 PM

When I try to refresh an IOS job I get this error:
---------------------------
tsIOS
---------------------------
Server error: 500 Internal Server Error</h3><p>SQL Error [Column 'ForceNonRotated' cannot be null QMYSQL3: Unable to execute statement (1048)]</p>

I'm using Windows 7 with NeoPack, NeoComp and Fulfill v 4.6, but I'm pretty this started happening with 4.5 as well.
Any help?

  1. Support Staff 1 Posted by Tommi Jonasson on 12 Jul, 2016 06:42 PM

    Tommi Jonasson's Avatar

    Hi Rick,

    I'm not sure about this one. If you installed 4.6 just before trying to refresh, did you make sure to run Timestone administrator? That will update the database scheme, and may cause that error if it hasn't been run.
    Let us know.

    Thanks,
    Tommi

  2. Support Staff 2 Posted by Dino Apolito on 12 Jul, 2016 09:42 PM

    Dino Apolito's Avatar

    Rick,

    I need to check but I think the answer will be to update your website to
    make it compatible with the new features in Version 4.6. I already have
    you on the upgrade list for IOS but will see if that can be hurried along.

    Thanks

    Dino

  3. 3 Posted by rickm on 14 Jul, 2016 07:47 PM

    rickm's Avatar

    Dino-
    OK, let me know when I can try again. I want to test some greenscreen jobs to see if we can make it work for us.
    Thanks,
    Rick

  4. 4 Posted by rickm on 25 Jul, 2016 06:16 PM

    rickm's Avatar

    Thanks, Dino. All is well now.

  5. Tommi Jonasson closed this discussion on 26 Jul, 2016 02:06 PM.

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