Change image in Fulfill

scott's Avatar


29 Apr, 2016 01:56 AM

I have a customer that placed an order, then emailed us saying they accidentally selected the wrong image. How do we substitute the correct image prior to printing in fulfill? If this can't be done and we need to print it out of NeoPack, how do we then clear the order out of fulfill so its not always "unprinted"?



  1. Support Staff 1 Posted by Tommi Jonasson on 29 Apr, 2016 12:57 PM

    Tommi Jonasson's Avatar

    Hi Scott. You won't be able to substitute the image prior to printing in fulfill as a matter of standard process. I haven't tested whether you could "trick" the software by substituting the primary pose or image ordered in NeoPack. The other trick I haven't tried is renaming the image file to the image file name that was incorrectly selected.

    Lastly, I have always printed to bitmap anything that wound up in Fulfill in error.

    Hope that's helpful!

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