Digital File Download

scott's Avatar

scott

27 Apr, 2016 07:12 PM

I have a customer that says they never received their link to download their digital file they ordered. How can I go back into fulfill and resend? I know I can send the file itself using Outlook, but I would prefer to resend the link with fulfill if possible.

  1. 1 Posted by Mark Renken on 28 Apr, 2016 05:04 PM

    Mark Renken's Avatar

    Hi Scott,

    Once a digital order has been sent through Fulfill you can't resend it
    from Fulfill. You will be able to from NeoPack in version 4.6. However,
    when the order was sent you should have received a copy of the email
    with the link on it. Just forward that copy to your customer and they
    can download their image(s).

  2. Support Staff 2 Posted by Dino Apolito on 30 Apr, 2016 06:09 AM

    Dino Apolito's Avatar

    You'll also be able to do this with the new tsPortal that will be shown at the training seminar in Savannah

  3. Dino Apolito closed this discussion on 30 Apr, 2016 06:09 AM.

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