Primary images

rickm's Avatar


10 Sep, 2015 05:41 PM

We're just starting IOS with a single school this season (right now we're in the testing phase- we shoot next week). It's an outdoor shoot and we shoot 2 pics of ea kid (and 2 more for retakes), them print proofs with the order key on them.
When an order is placed online and downloaded to Neopack, we have no way of knowing which image was used, and so have no way to mark it as the primary image for composites and the yearbook cd.

Has anyone else had to deal with this issue?

  1. Support Staff 1 Posted by Dino Apolito on 12 Sep, 2015 10:39 AM

    Dino Apolito's Avatar

    Rick, if a customer orders Package A with Pose 1 that is the image that will be used in NeoPack when printing Package A. And if the same customer also picks Pose 2 and orders Package C then again, that is the pose that will be used when printing Package C.

    You can see from the above example there is no way of determining which is the "main image".

    What is needed is an implicit ability to select a primary image online. We are working on that as we speak and it will be available when we upgrade to the new IOS. We demonstrated this at the training in June but the primary image selection was not ready then.

    It is too late for this Fall season but I'm confident it will be in place for your spring season.

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