Trad Group preorders not being added to print quantities

Lachie's Avatar

Lachie

30 Jan, 2012 12:37 AM

We are testing Online Ordering with Trad groups setup to print through NeoGroup. There seems to be a problem with preorder group quantities not being added to the print totals/queue. If we have a Pack with ports and a group, the portrait content is added to the print queue in NeoPack but the group portion is not added to the print queue in NeoGroup. We have tested with two different offers and jobs. Raw orders work fine and ordering and print through FulFIll works fine. Can you shed any light on the preorder problems we are having?

  1. 1 Posted by Lachie on 05 Feb, 2012 11:33 PM

    Lachie's Avatar

    Ok, we are NOT testing anymore, live jobs are going up. Any thoughts anyone?

  2. Support Staff 2 Posted by Dino Apolito on 06 Feb, 2012 01:53 AM

    Dino Apolito's Avatar

    We have this on our list of things we are working on for you

  3. 3 Posted by Andy Dumesny on 03 Apr, 2012 06:58 AM

    Andy Dumesny's Avatar

    Have you had any luck with a resolve to this issue, we are having to do a lot of manual building because of this??

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