License code is invalid

michael's Avatar

michael

25 Jan, 2020 12:15 PM

Hello,

Please help us

We installed the Timestone-Neopack and license manager on a new computer but there's an error - License code is invalid when we adding the license file on the Codes tab.

What should we do?

Thank you

  1. Support Staff 1 Posted by Dino Apolito on 25 Jan, 2020 04:38 PM

    Dino Apolito's Avatar

    Michael,

    It sounds as though you might be simply adding the most recent license
    EXTENSION. You need to first add the original license - the one that has
    NeoPack as part of the filename - then add the most recent extension
    license.

    There is also another way if you still have access to the old server.
    Copy this file
    C:\Program Files (x86)\Timestone Software\License Server\tslServer.lct
    from the old computer and put it in the same place on the new.

    Thanks
    Dino

  2. 2 Posted by michael on 26 Jan, 2020 04:27 AM

    michael's Avatar

    Hi Dino,

    We did the 2nd option, we copied the tslServer.lct from the old server
    but still the same error message. Please see screenshot of the error
    message.

    Thank you,

  3. Support Staff 3 Posted by Dino Apolito on 26 Jan, 2020 05:04 AM

    Dino Apolito's Avatar

    That looks like you’re trying to launch NeoPack plus. Isn’t your license neopack professional?

  4. 4 Posted by michael on 26 Jan, 2020 05:11 AM

    michael's Avatar

    Yeah, it's Neopack Professional. We installed the Neopack Pro and now we
    need to log to MySQL Server. Can you please help us filling the Host: ,
    Username: , Password: .

    Thank you very much

  5. Support Staff 5 Posted by Dino Apolito on 26 Jan, 2020 07:12 AM

    Dino Apolito's Avatar

    Just cancel that and you will be working in the old TNJ mode. To make
    that permanent go to File>Options>Job types and select I use TNJ files
    only then restart

  6. 6 Posted by michael on 26 Jan, 2020 08:30 AM

    michael's Avatar

    It's working now, thank you very much

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