Could not subsample image

Jason's Avatar

Jason

04 Dec, 2017 01:40 PM

I am getting a "Could not subsample image" error when trying to upload one our sport jobs through iOS.
Subsamples are set in the job at 1024.

Any thoughts?

Thanks.
Jason

  1. Support Staff 1 Posted by Karrie Biletnik... on 04 Dec, 2017 10:26 PM

    Karrie Biletnikoff's Avatar

    Hi Jason,
    Can you give me more information. Does the error happen on a certain image or is it all images. Only this job? Have you tried a new job?
    Karrie

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