Hardlock disabled

scott's Avatar


02 Aug, 2011 10:50 PM

This comment was split from the discussion: iBase issues- capturing an image and loading a template

Hey Dino,

I had a bad date on one of our computers and it locked the dongle. I
talked to Mark and he was walking me through the licensing
hardlock/unlock and we both got a http 500 Internal server error.

The dongle number is 12648 and the check code is 2dcc.

Mark suggested that I email you to let you know that we couldn't use the
unlock to reset it.


  1. Support Staff 1 Posted by Dino Apolito on 02 Aug, 2011 10:51 PM

    Dino Apolito's Avatar

    It's working for me. Are you going to the right URL? The link is

    Please try again and let me kno

  2. 2 Posted by scott on 02 Aug, 2011 11:45 PM

    scott's Avatar

    Here's what I get when I submit the dongle and code:

  3. Support Staff 3 Posted by Dino Apolito on 03 Aug, 2011 12:16 AM

    Dino Apolito's Avatar

    One more time please. I thought you weren't connecting to the site.

    Should be working now

  4. 4 Posted by scott on 03 Aug, 2011 04:17 PM

    scott's Avatar

    Thanks, got it now

  5. Dino Apolito closed this discussion on 03 Aug, 2011 10:49 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac